Business Analyst and Support Specialist

About Course
Overview
Business Analyst (BA) Course
Introduction to Business Analysis: This module provides a comprehensive understanding of the Business Analyst role, emphasizing key responsibilities and essential skills. It explores the significance of business analysis in optimizing business processes and improving overall efficiency.
Requirements Gathering and Analysis: Learn the techniques for effectively gathering, documenting, and analyzing business requirements. This section focuses on creating precise and actionable requirement specifications that meet organizational needs.
Business Process Modeling: Develop expertise in modeling business processes using various tools and techniques. Gain insights into visualizing and enhancing business processes to drive operational improvements.
Stakeholder Management: Acquire skills for identifying and managing stakeholders effectively. This module teaches strategies for communicating and collaborating with diverse stakeholders to ensure project success.
Tools and Techniques: Get hands-on experience with leading BA tools such as JIRA, Confluence, and Microsoft Visio. Learn how to leverage these tools to enhance your analytical efficiency and accuracy.
Real-World Projects: Apply your acquired skills to real-world scenarios and projects. Engage in live projects that offer practical insights into industry challenges and the application of business analysis techniques.
Support Specialist Course
Introduction to Support Roles: This section covers the fundamentals of support roles, detailing key responsibilities and necessary skills. Understand the critical role of support in ensuring customer satisfaction and maintaining service quality.
Technical Support Fundamentals: Gain foundational knowledge in technical support, including troubleshooting methods and problem-solving strategies. This module prepares you to handle technical issues efficiently and effectively.
Customer Service Excellence: Develop exceptional customer service skills. Learn techniques for managing difficult customer interactions and resolving issues to enhance customer satisfaction and loyalty.
Skills You’ll Gain
- Microsoft Excel: Data preparation, pivot tables, formulas, functions, and data visualization.
- Power BI: Advanced data analysis and visualization.
- Business Analysis Concepts: Including quantitative and qualitative analysis methods, process modeling, data modeling, and formulating business cases.
- Tools: Proficiency in Microsoft Visio, JIRA, and Confluence.
- Stakeholder Communication: Effective communication and information gathering techniques.
- Project Management: Agile methodologies, SCRUM, and risk management.
- Business Process and Impact Analysis: Identifying gaps, assessing capabilities, and managing quality.
What You’ll Learn
- Business Problem Identification: Techniques for identifying, analyzing, and documenting business issues and opportunities.
- Process and Data Modeling: Industry-standard techniques for modeling business processes and data, and effective communication of these models.
- Excel and Power BI: Skills in data preparation, analysis, and visualization using Microsoft Excel and Power BI.
- Capstone Project: Demonstrate your new skills through a capstone project that involves real-world scenarios.
Commodity Trading and Risk Management (CTRM) Domain
- Introduction to Commodity Trading: Learn the basics of commodity markets, types of commodities, and trading mechanisms.
- Risk Management: Understand techniques and tools for managing risks in commodity trading, including market, credit, and operational risks.
- CTRM Software: Overview of CTRM software functionalities such as trade capture, position management, and mark-to-market valuations.
- Physical and Derivative Trades: Insights into physical commodity trades and derivative instruments like futures, options, and swaps.
- Logistics and Supply Chain Management: Managing the logistics of moving and storing commodities.
- Regulatory Compliance: Ensuring adherence to regulations and standards in commodity trading.
- Financial Accounting and Reporting: Accounting principles and financial reporting specific to commodity trading.
- Market Analysis and Forecasting: Techniques for analyzing and forecasting commodity market trends.
- Integration with Other Systems: Understanding how CTRM systems integrate with ERP and ETRM systems.
Who This Program is For
The Business Analyst (BA) Program is designed for individuals interested in analyzing and improving business processes, with a focus on data analysis, business modeling, and stakeholder communication. The Product Analyst (PA) Program focuses on evaluating and enhancing products throughout their lifecycle, emphasizing data analysis, market research, and user feedback interpretation.
Our Trainer
Prince Rai – A dynamic CTRM Business Analyst with over 10 years of experience, Prince specializes in bridging business requirements with technological solutions in the commodity trading industry. His expertise includes system functionality enhancement, project management, digital transformation, and operational analysis. He brings a strong foundation in computer science and extensive experience with CTRM platforms, particularly in metals and energy sectors.
Career Services
RupnathEmploy offers robust career services, including:
- Career Counseling: Personalized sessions to explore career options, identify strengths, and develop a career roadmap.
- Resume/CV Building: Tools and guidance for crafting effective resumes and CVs.
- Job Search Assistance: Resources for job searching, networking, and application preparation.
- Interview Preparation: Mock interviews, feedback, and preparation materials.
- Career Development Workshops: Workshops and webinars on personal branding, networking, and career advancement.
- Industry Insights: Updates on industry trends, emerging technologies, and in-demand skills.
- Internship and Job Placement Assistance: Connections to internships and job opportunities.
- Professional Networking: Opportunities to connect with alumni, professionals, and mentors.
Course Benefits
Business Analyst Course: Enhances skills, improves job opportunities, sharpens problem-solving, and supports career growth.
Product Analyst Course: Builds data analysis skills, impacts product strategy, meets high demand, and provides exciting project opportunities.
Course Duration and Fees
- Duration: 2-3 Months
- Fees: ₹35,000/-
Course Content
Introduction to Business Analysis
-
Role and Responsibilities
00:00 -
Importance in Business Process
00:00